Refund policy

At Hafsa Decor, customer satisfaction is important to us. If you receive an incorrect, damaged, defective, or unsatisfactory product, you may request a return or exchange subject to the conditions below.
Returns & Exchanges
You may request a return or exchange within 7 days of receiving your order. The product must be unused, undamaged, and returned in its original condition and packaging.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and share clear pictures or a video of the product and packaging. After verification, we will arrange an exchange or refund where applicable.
Refunds
Once the returned item is received and inspected, approved refunds will be processed within 10 business days. For Cash on Delivery orders, the refund may be sent through a bank account, Easypaisa, JazzCash, or another mutually agreed payment method.
Sale & Discounted Products
Products purchased during a sale or promotional offer may also be eligible for return or exchange, provided they meet the conditions mentioned in this policy.
Return Shipping Charges
If the product is damaged, defective, or incorrect due to our mistake, Hafsa Decor will be responsible for the return/exchange shipping cost. For returns due to a change of mind or personal preference, return shipping charges will be paid by the customer.
Non-Returnable Items
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return or refund.
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.
Contact Us
For any return, exchange, or refund request, please contact Hafsa Decor through our official contact details provided on our website.
Website: hafsadecor.com